No refund since more than 18 months booking reference 4843569515
- 08 Nov 2021
- #311463
- 167
I requested a refund almost 18 months ago and since then, nothing happend.
I recieved an email of travellink on 23rd November 2020, telling that my cancellation is confirmed and the amount will be sent back to my account within 3 to 6 months.
When I now check the Refund Status on the "My Booking" page using the app, it says I am on Step 3/7, "processing your request".
The app even shows that my request is "prioritized".
How can this be possible? Why is this request not being processed yet, it is more than 18 months ago, since that flight was cancelled?
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08-11-2021 um 19:46 Uhr
Die Beschwerde wurde per E-Mail an Travellink weitergeleitet. Mehr erfahren.
