COVID-19 Rückerstattung bleibt aus

Antwort von Tripmonster

02-10-2020 um 11:00 Uhr

Dear customer,

Thanks for providing your booking details.

Unfortunately, in most of the cases, refunds are being delayed, due to the fact that airlines are taking longer than expected to approve them.

One of our agents will have a look, contact the airline to ask for an update, and come back to you with further details.

Thanks

Antwort von Tripmonster

02-10-2020 um 19:02 Uhr

Dear ******,

We have been informed that the refund has been authorized, so we are going to give your money back in the same payment method that you provided when booking your flight. During the next few days you will see the value reflected in your bank account.

In any case, you must have received an e-mail from our Advanced Support team with all the details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues.

Kind regards