COVID-19 Stornierung

Antwort von Tripmonster

02-10-2020 um 11:02 Uhr

Dear customer,

Thanks for providing your booking details.

One of our agents will have a look and come back to you with further details.

Thanks

Antwort von Tripmonster

02-10-2020 um 19:00 Uhr

Hi ******

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your request.

We kindly ask you to follow up with them through the e-mail thread that is already opened.

Thanks and regards

Antwort von Tripmonster

08-10-2020 um 09:41 Uhr

Dear ******,

We have been informed that the refund has been authorized, so we are going to give your money back in the same payment method that you provided when booking your flight. During the next few days you will see the value reflected in your bank account.

In any case, you must have received an e-mail from our Advanced Support team with all the details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues.

Kind regards