Covid-19 - Ticket Rückerstattung wegen Cancelling des Fluges

Antwort von Tripmonster

10-03-2021 um 09:26 Uhr

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

Antwort von Tripmonster

21-03-2021 um 09:41 Uhr

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your refund. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

Antwort von Tripmonster

12-04-2021 um 16:40 Uhr

Dear customer,

We have been informed that the refund of your tickets was successfully made last march.

Should you have any further questions, please don´t hesitate to let us know.

We are sorry for the inconveniences that this situation has caused you and hope to see you travelling very soon.

Regards