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Antwort von Tripmonster

12-12-2020 um 11:36 Uhr

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.

Thanks

Antwort von Tripmonster

12-12-2020 um 21:11 Uhr

Dear customer,

Thank you for sending us your case.

One of our agents has checked your case with the airline, and confirmed that the refund is pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of days, but unfortunately we don´t know how long the process on the airline side will take.

You must have received an e-mail with all the details (this e-mail has been sent to the same address you indicated in the purchase process). Please don´t hesitate to follow up through this e-mail thread with our colleagues from Advanced Customer Support team, if you need it.

Thanks for your patience.

Regards

Antwort von Tripmonster

22-01-2021 um 11:15 Uhr

Dear customer,

We have checked your case once more and unfortunately the airline has not approved the refund yet.

We are monitoring the case so that as soon as the airline approves, we will proceed with the payment.

Thanks and regards

Antwort von Tripmonster

07-03-2021 um 14:22 Uhr

Dear customer,

One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.

As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.

We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.

Regards

Antwort von Tripmonster

26-04-2021 um 16:15 Uhr

Dear customer,

We have been informed that our colleagues from Advanced Customer Support team has contact you about your refund status. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards