Gepäckstück zusätzlich gebucht und am Flughafen nicht bewilligt
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Beantwortet
- 11 Okt 2021
- #299844
- 261
Guten Tag
Wir haben ein spezielle Serviceleistung gebucht damit unser Au-Pair einen 2 Koffer mitbringen kann. Das wurde ihr nicht genehmigt am Flughafen, sie durfte nur einen Koffer mitnehmen. Leider erreiche ich Tripmonster nirgends um dies zu klären. Weder per Mail noch gibt es eine Telefonnummer um mich zu beschweren. Geht gar nicht.
Teilen
11-10-2021 um 23:31 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
13-10-2021 um 14:31 Uhr
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Antwort des Verbrauchers
26-10-2021 um 22:02 Uhr
The Agent did not come back to me
Antwort von Tripmonster
27-10-2021 um 14:28 Uhr
Dear customer,
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread 4534470 that is already opened with the e-mail address used in the booking process.
Thanks and regards
Antwort des Verbrauchers
09-11-2021 um 20:38 Uhr
Keine Rückerstattung erfolgt
Antwort von Tripmonster
11-11-2021 um 13:41 Uhr
Dear customer,
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread 4534470 that is already opened with the e-mail address used in the booking process.
Thanks and regards
