Keine Rückerstattung für NEw York Flüge im Dez 2020
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Ungelöst
- 22 Feb 2021
- #196146
- 322
Bis heute kämpfe ich um mein Geld, welches für einen United Flug nach New York gezahlt wurde. Im Dezember 2020 wurde der Flug aufgrund der Einreisebeschränkungen storniert.
Seitens United Airlines wird hier ganz klar auf Tripmonster verwiesen. Diese stellen sich leider nun mehrere Wochen tot und antworten nicht auf meine Mails. Eine nun letzte Frist läuft bald ab und ich muss wohl leider einen Fachanwalt hinzuziehen. Es geht immerhin um rund 1000€
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To this day I am fighting for my money, which was paid for a United flight to New York. In December 2020, the flight was canceled due to entry restrictions.
United Airlines clearly refers to Tripmonster here. Unfortunately, they have been playing dead for several weeks and don't answer my emails. One of the last deadlines will soon expire and I will unfortunately have to call in a specialist lawyer. After all, it's around € 1000
Teilen
22-02-2021 um 22:03 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
23-02-2021 um 09:32 Uhr
Dear ******,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Antwort von Tripmonster
24-02-2021 um 14:07 Uhr
Dear ******,
Thanks for sending your case over.
We are aware of the fact that there are some refunds that are being delayed longer than usual, mainly due to airlines taking a long time to approve them. Please take into account that the approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
One of our agents has checked your case in detail with the airline, and confirmed that the refund request is registered and pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of maximum 2 weeks. Unfortunately we cannot give you a deadline as it depends on the airline timelines and procedures.
In any case, you must have received an e-mail from our Advanced Customer Support department with all the details. This e-mail is sent to the same address you indicated in the purchase process. Please don´t hesitate to follow up through this e-mail thread with our colleagues if you need it.
Thanks for your patience.
Regards
Abschließende Betrachtung des Verbrauchers
29-03-2021 um 15:21 Uhr
Problem ungelöst
1 / 10
Kundenservice NoteNEIN
Weiterempfehlung?Keine Auszahlungen des Fluhguthabens und wenig Hilfe.
Abschließende Betrachtung von Tripmonster
07-04-2021 um 09:53 Uhr
Dear customer,
We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your request. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
