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Tripmonster - Rückerstattung des Flugpreises

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150447
309
20 November 2020
Covid-19

Diese Beschwerde wurde vor über 1 Jahr geschrieben. Alle Beschwerden anzeigen

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Ich habe am 27.02.2020 eine Reise nach New York gebucht. Durch Covid-19 können wir jetzt nicht Reisen. Dadruch hätte ich gerne die Rückzahlung meiner Flugtickets durch TripMonster.

Ein Rücktrittschreiben wurde auch per Mail am 14.11.2020 gesendet


21 Nov 2020

Dear Marcel,

Thank you for sharing your experience with us and providing your booking details.

We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues.

Thanks

25 Nov 2020

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the alternatives provided by the airline. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

15 Dez 2020

Man wird nur mit einem 1jährigen Gutschein abgespeist.
Obwohl man nicht mal weiß ob man 2021 fliegen kann durch die Pandemie.

10 Jan 2021

Hi Marcel

We are really sorry for this restrictive policy from the airline, but unfortunately there is nothing we can do to change each of the airlines´ policies.

Should there be anything else we can help you with, please don´t hesitate to let us know.

Kind regards

17 Mä 2021

Hallo,
Da es dieses Jahr nicht so aussieht als wuerde man verreisen können, wie wird es dann aussehen das man endlich sein geld für sie fluege zurück erstattet bekommt?

18 Mä 2021

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

21 Mä 2021

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the policy of the airline, and unfortunately they are not offering cash refund as an option, but just a voucher.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

19 Mai 2021

Hallo,

Bei united wurde der Gutschein nun storniert?!

Man soll sich an tripmonster wenden bezüglich des geldes.

Wie sieht es da aus?

Mit freundlichen Grüßen

19 Mai 2021

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

20 Mai 2021

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the alternatives provided by the airline after your flight cancellation. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

10
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