Rückerstattung des Flugpreises

Antwort von Tripmonster

21-11-2020 um 10:39 Uhr

Dear ******,

Thank you for sharing your experience with us and providing your booking details.

We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues.

Thanks

Antwort von Tripmonster

25-11-2020 um 17:32 Uhr

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the alternatives provided by the airline. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

Antwort von Tripmonster

10-01-2021 um 17:30 Uhr

Hi ******

We are really sorry for this restrictive policy from the airline, but unfortunately there is nothing we can do to change each of the airlines´ policies.

Should there be anything else we can help you with, please don´t hesitate to let us know.

Kind regards

Antwort von Tripmonster

18-03-2021 um 09:21 Uhr

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

Antwort von Tripmonster

21-03-2021 um 09:39 Uhr

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the policy of the airline, and unfortunately they are not offering cash refund as an option, but just a voucher.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

Antwort von Tripmonster

19-05-2021 um 21:37 Uhr

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

Antwort von Tripmonster

20-05-2021 um 21:44 Uhr

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the alternatives provided by the airline after your flight cancellation. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards