Status Ticket-Nr. 3892923, Rückerstattung

Antwort von Tripmonster

12-11-2020 um 16:48 Uhr

Dear ******,

Thank you for sharing your experience with us and providing your booking details.

We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues.

Thanks

Antwort von Tripmonster

13-11-2020 um 13:18 Uhr

Dear customer,

Thank you for sending us your case.

We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

In any case, one of our agents has checked your case with the airline, and confirmed that the refund is pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of days, but unfortunately we don´t know how long the process on the airline side will take.

You must have received an e-mail with all the details (this e-mail has been sent to the same address you indicated in the purchase process). Please don´t hesitate to follow up through this e-mail thread with our colleagues from Advanced Customer Support team, if you need it.

Thanks for your patience.

Regards

Antwort von Tripmonster

26-12-2020 um 12:33 Uhr

Dear customer,

We have been informed that your booking was refunded last December 17th.

Can you please confirm, so that we can close the case? Otherwise, please let us know how we can help you.

Regards