Stornierte Flüge

Antwort von Tripmonster

17-05-2021 um 13:42 Uhr

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

Antwort von Tripmonster

17-05-2021 um 21:59 Uhr

Dear customer,

Thanks for sending your case over.

We are aware of the fact that there are some refunds that are being delayed longer than usual, mainly due to airlines taking a long time to approve them. Please take into account that the approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents has checked your case in detail with the airline for the booking 17900330, and confirmed that the refund request is registered and pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of maximum 2 weeks. Unfortunately we cannot give you a deadline as it depends on the airline timelines and procedures.

In any case, you must have received an e-mail from our Advanced Customer Support department with all the details. This e-mail is sent to the same address you indicated in the purchase process. Please don´t hesitate to follow up through this e-mail thread with our colleagues if you need it.

Thanks for your patience.

Regards

Antwort von Tripmonster

18-05-2021 um 18:29 Uhr

Dear customer,

We have been informed that the refund of your booking KSR92W has been authorized by the airline, so we are going to give your money back in the payment method that you informed. During the next few days (max 2 weeks) you will see the value reflected in your bank account.

In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.

Kind regards

Antwort von Tripmonster

27-05-2021 um 20:50 Uhr

Dear customer,

We have been informed that the refund of your booking KPDRDB has been authorized by the airline, so we are going to give your money back in the payment method that you informed. During the next few days (max 2 weeks) you will see the value reflected in your bank account.

In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.

Kind regards

Antwort von Tripmonster

31-05-2021 um 14:00 Uhr

Dear customer,

Thanks for sending your case over.

We are aware of the fact that there are some refunds that are being delayed longer than usual, mainly due to airlines taking a long time to approve them. Please take into account that the approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents has checked your case in detail with the airline for the booking 17900330, and confirmed that the refund request is registered and pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of maximum 2 weeks. Unfortunately we cannot give you a deadline as it depends on the airline timelines and procedures.

In any case, you must have received an e-mail from our Advanced Customer Support department with all the details. This e-mail is sent to the same address you indicated in the purchase process. Please don´t hesitate to follow up through this e-mail thread with our colleagues if you need it.

Thanks for your patience.

Regards

Antwort von Tripmonster

10-06-2021 um 13:33 Uhr

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

Antwort von Tripmonster

11-06-2021 um 14:38 Uhr

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

Antwort von Tripmonster

25-06-2021 um 13:52 Uhr

Dear customer,

We have checked that you are already in touch with our colleagues from Advanced Customer Support team.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

Antwort von Tripmonster

09-07-2021 um 12:08 Uhr

vielen Dank, dass Sie sich erneut mit uns in Verbindung gesetzt haben.

Bitte zögern Sie nicht, Ihren Fall bei Bedarf über den E-Mail-Thread mit unseren Kollegen zu verfolgen.

Danke für Ihre Geduld.

Grüße

Antwort von Tripmonster

26-07-2021 um 11:39 Uhr

Sehr geehrter Kunde,

Wir haben überprüft, ob Sie bereits mit unseren Kollegen vom Advanced Customer Support-Team in Kontakt stehen.

Wir bitten Sie, diese über den bereits geöffneten E-Mail-Thread mit der im Buchungsvorgang verwendeten E-Mail-Adresse zu verfolgen.

Danke und Grüße

Antwort von Tripmonster

11-08-2021 um 17:59 Uhr

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Remind that our colleagues of advanced support team has contact you already, you can open the case and request further information.

Thanks