Auf Grund von Corona habe ich die Flugreise von Österreich nach Schweden von April 2020 auf November 2020 bei Lufthansa umgebucht -- war kein Problem.
Ende September bekam ich aber von Lufthansa die Information, dass mein Flug umgebucht worden war. Und zwar so, dass mein Flug nicht mehr von Österreich ging, sondern von (der ursprünglichen Zwischenlandung in) Deutschland und dann nach Schweden. Anscheinend wurde die Stadt, wo ich wohne, damals nicht angeflogen.
Auf Grund dieser Situation, sah ich mich gezwungen diesen Flug zu stornieren.
Mir wurde mitgeteilt, dass die Rückerstattung des Betrages auf Grund von Corona etwas länger dauern könnte. Somit wartete ich. Nun ist es aber an der Zeit, dass etwas geschieht.
Teilen
06-01-2021 um 20:04 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
08-01-2021 um 09:25 Uhr
Dear ******,
Thank you for sharing your experience with us and providing your booking details.
We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
12-01-2021 um 10:55 Uhr
Die Beschwerde wurde per Brief an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
14-01-2021 um 18:28 Uhr
Dear customer,
Thank you for sending us your case.
We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
In any case, one of our agents has checked your case with the airline, and confirmed that the refund is pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of days, but unfortunately we don´t know how long the process on the airline side will take.
You must have received an e-mail with all the details (this e-mail has been sent to the same address you indicated in the purchase process). Please don´t hesitate to follow up through this e-mail thread with our colleagues from Advanced Customer Support team, if you need it.
Thanks for your patience.
Regards
Antwort des Verbrauchers
28-01-2021 um 15:41 Uhr
Ich bedanke mich für die bisherige Hilfe, aber das Problem ist leider noch offen. Ich habe bisher noch keine Information bzgl. der Rückerstattung des Betrages erhalten.
Antwort des Verbrauchers
12-02-2021 um 09:52 Uhr
Leider habe ich noch immer nichts bzgl. meiner Reklamation gehört. Ich habe nichts von Lufthansa gehört - kein Kommentar, gar nichts. Das ganze dauert wirklich sehr lange. Was mich natürlich freuen würde, wäre ein kurzes, informatives Schreiben von Lufthansa, dass sie an dieser Angelegenheit arbeiten. So bekomme ich den Eindruck, dass sie sich nicht sehr um ihre Kundschaft bemühen.
Mit freundlichen Grüßen,
Antwort von Tripmonster
19-02-2021 um 18:24 Uhr
Dear customer,
Thanks for sending your case over.
We are aware of the fact that there are some refunds that are being delayed longer than usual, mainly due to airlines taking a long time to approve them. Please take into account that the approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
One of our agents has checked your case in detail with the airline, and confirmed that the refund request is registered and pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of maximum 2 weeks. Unfortunately we cannot give you a deadline as it depends on the airline timelines and procedures.
In any case, you must have received an e-mail from our Advanced Customer Support department with all the details. This e-mail is sent to the same address you indicated in the purchase process. Please don´t hesitate to follow up through this e-mail thread with our colleagues if you need it.
Thanks for your patience.
Regards
Antwort des Verbrauchers
26-03-2021 um 16:44 Uhr
Das Problem ist leider noch offen.
Mit freundlichen Grüßen.
Antwort von Tripmonster
30-03-2021 um 12:24 Uhr
Hi ******
We are going to check back with the airline and come back to you with an update.
Regards
Antwort von Tripmonster
02-04-2021 um 17:44 Uhr
Dear customer,
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
Antwort des Verbrauchers
16-04-2021 um 20:14 Uhr
Das Problem ist leider noch offen.
Mit freundlichen Grüßen
Antwort von Tripmonster
17-05-2021 um 13:50 Uhr
Dear customer,
In order to keep you update about the status of your refund, we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
Antwort des Verbrauchers
10-06-2021 um 10:36 Uhr
Leider ist das Problem noch offen.
Ich habe von Lufthansa noch gar nichts gehört - keine Information, gar nichts.
Mit freundlichen Grüßen
Antwort von Tripmonster
10-06-2021 um 13:38 Uhr
Dear customer,
In order to keep you update about the status of your refund, we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
You must have received an e-mail with all the details (this e-mail has been sent to the same address you indicated in the purchase process). Please don´t hesitate to follow up through this e-mail thread with our colleagues from Advanced Customer Support team, if you need it
Regards
Antwort des Verbrauchers
18-06-2021 um 15:17 Uhr
Am 14.06.2021 habe ich Lufthansa bezüglich meiner Angelegenheit kontaktiert und erfahren, dass am 12.03.2021 Lufthansa Skr. 3.507.- rückerstattet hat und zwar entsprechend dem original Zahlungsmittel d.h. in diesem Fall an Tripmonster.
Mit einem Wort, das überwiesene Geld liegt seit März 2021 bei Tripmonster. Warum bin ich diesbezüglich nicht verständigt worden?
Die Referenznummer bei Lufthansa bzgl. dieser Angelegenheit ist ( Feedback ID 34997027 )
Mit freundlichen Grüßen
Antwort von Tripmonster
22-06-2021 um 17:09 Uhr
Dear customer,
Thanks for sending your case over.
We are aware of the fact that there are some refunds that are being delayed longer than usual, mainly due to airlines taking a long time to approve them. Please take into account that the approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
One of our agents has checked your case in detail with the airline, and confirmed that the refund request is registered and pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of maximum 2 weeks. Unfortunately we cannot give you a deadline as it depends on the airline timelines and procedures.
In any case, you must have received an e-mail from our Advanced Customer Support department with all the details. This e-mail is sent to the same address you indicated in the purchase process. Please don´t hesitate to follow up through this e-mail thread with our colleagues if you need it.
Thanks for your patience.
Regards
Antwort des Verbrauchers
06-07-2021 um 13:05 Uhr
Das Problem ist leider noch offen.
Mit freundlichen Grüßen
Antwort von Tripmonster
07-07-2021 um 17:08 Uhr
Dear customer,
One of our agents has been checking the status of your refund and we would like to inform you that it is still pending to be approved by the airline.
As soon as it gets approved, we will proceed with the repayment to the same payment method you used in the booking process.
We are very sorry for the inconveniences that this situation might be causing you, and we are working to try to get the airline approval as soon as possible.
Regards
Antwort des Verbrauchers
30-07-2021 um 22:27 Uhr
Das Problem ist leider noch offen.
Mit freundlichen Grüßen
Antwort von Tripmonster
24-08-2021 um 15:23 Uhr
Dear customer,
Thanks for sending your case over.
In any case, you must have received an e-mail from our Advanced Customer Support department with all the details. This e-mail is sent to the same address you indicated in the purchase process. Please don´t hesitate to follow up through this e-mail thread with our colleagues if you need it.
Thanks for your patience.
Regards
Antwort des Verbrauchers
07-09-2021 um 10:21 Uhr
Ich habe eine Antwort von Customer Service bekommen mit der Aufforderung meine Adresse, Bankadresse, Bankdetails anzugeben, da anscheinend das Geld so überwiesen werden kann. Meine Frage ist, ob ich Ihnen meine Daten angeben soll oder Customer Service antworten soll. (Ich war leider längere Zeit im Ausland ohne Internetverbindung und deswegen meine späte Antwort).
Ich bedanke mich für die bisherige Hilfe.
Mit freundlichen Grüßen
Abschließende Betrachtung des Verbrauchers
22-11-2021 um 11:50 Uhr
Problem behoben
8 / 10
Kundenservice NoteJA
Weiterempfehlung?
Fand ich sehr gut!
Freundliche Grüße
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