Ticket gebucht, aber kein Ticket erhalten
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Beantwortet
- 23 Dez 2020
- #168497
- 483
ich habe ein Ticket gebucht und bezahlt.
Wenn ich meine Reise aufrufe erscheint ganz unten:
„Die Tickets wurden noch nicht bestätigt“
Ich habe weder einen Buchungscode noch eine Ticketnummer.
Am 26.12. geht mein Flug
Teilen
23-12-2020 um 12:22 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
26-12-2020 um 13:22 Uhr
Dear ******,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
Antwort von Tripmonster
27-12-2020 um 22:04 Uhr
Dear ******,
We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your booking. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
