Ticket Rückerstattung
-
Ungelöst
- 24 Feb 2021
- #197169
- 375
Am .11.04.2020 ist der Flug LX 1165-Swiss u. LX 296 Bu: code LX SY3ZJT und LX SY3ZJT , E-Ticket Nr. 724-3386630200 ****** Remmy von Stuttgart nach Dar es Salaam coronabedingt ausgefallen. Ich erwarte die umgehende Erstattung des Reisepreises in Höhe von 585,16 €.
Teilen
24-02-2021 um 23:34 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
25-02-2021 um 09:22 Uhr
Dear ******,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Antwort von Tripmonster
25-02-2021 um 11:44 Uhr
Dear customer,
We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your request. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
Abschließende Betrachtung des Verbrauchers
17-10-2021 um 10:50 Uhr
Problem ungelöst
1 / 10
Kundenservice NoteNEIN
Weiterempfehlung?Service ist telefonisch kaum erreichbar.
