Tripmonster - Umbuchung trotz Aufpreis nicht möglich
Ich habe 50 Euro für ein flexibles Ticket bezahlt und dennoch kann ich das Flugdatum nun nicht verschieben; die Links führen einen auf eine leere Seite und ein Kontakt (Telefon oder Mail) zum Kundendienst ist nirgends zu finden.
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Dear customer,
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
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