Umbuchung trotz Aufpreis nicht möglich
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Beantwortet
- 12 Sep 2021
- #288958
- 283
Ich habe 50 Euro für ein flexibles Ticket bezahlt und dennoch kann ich das Flugdatum nun nicht verschieben; die Links führen einen auf eine leere Seite und ein Kontakt (Telefon oder Mail) zum Kundendienst ist nirgends zu finden.
Teilen
12-09-2021 um 16:04 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
13-09-2021 um 14:50 Uhr
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Antwort von Tripmonster
14-09-2021 um 14:12 Uhr
Dear customer,
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
