Warte seit 2 Wochen auf Antwort H15242
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Beantwortet
- 28 Apr 2021
- #225592
- 310
Nachdem der Rückflug von der Fluggesellschaft gecancelt wurde, und wir erst nach langem Hin und Her von Tripmonster die Bestätigung bekommen haben, dass die wir die Flugkosten rückerstattet erhalten, haben wir seit da nichts mehr gehört und unsere Emails werden nicht beantwortet. Warten auf die Rückerstattung!
Teilen
28-04-2021 um 17:50 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
28-04-2021 um 18:04 Uhr
Dear customer,
Thanks for your review.
We would like to check your case in detail and answer accordingly.
In order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.). You can write this down directly within this review.
We look forward to hearing from you.
Thanks
Antwort des Verbrauchers
28-04-2021 um 23:26 Uhr
Email: mirco_ammann@hotmail.com, Booking ID: 18587335
Antwort von Tripmonster
29-04-2021 um 14:08 Uhr
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.
Thanks
Antwort von Tripmonster
29-04-2021 um 19:25 Uhr
Dear customer,
We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back in the same payment method that you used to make the booking. During the next few days (max 2 weeks) you will see the value reflected in your bank account.
In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.
Kind regards
Antwort des Verbrauchers
30-06-2021 um 23:56 Uhr
Dear Tripmonster
We got the refund, thx a lot.
Can u send us a billing of the refund to our email (mirco.******@hotmail.com), we need it for the
insurance.
Thanks for ur support.
Antwort von Tripmonster
01-07-2021 um 12:14 Uhr
Hello ******. Thank you for your comment.
You will receive a response to your mailbox in the next few hours.
Thank you for your cooperation.
Antwort von Tripmonster
05-07-2021 um 20:25 Uhr
Dear customer,
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
