Zahlung nicht übermittelt
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Beantwortet
- 09 Dez 2020
- #161590
- 362
Ich habe eine Buchungsbestätigung jedoch hat anscheinen die Zahlung nicht geklappt. nach Rücksprache mit meiner Kreditkartengesellschaft sei alles ok mit der Karte. Ich kann von Tripmonster niemanden erreichen zum Fragen wi ich weiter vorgehen kann.
Teilen
09-12-2020 um 15:10 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
12-12-2020 um 11:34 Uhr
Dear customer,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
Antwort von Tripmonster
12-12-2020 um 21:14 Uhr
Dear customer,
We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your booking. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
