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Tripmonster - Flugpreiserstattung LH 593, Ticket #4322501

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28 Mai 2021

Diese Beschwerde wurde vor über 1 Jahr geschrieben. Alle Beschwerden anzeigen

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Lufthansa hat den Flug LH 593 am 4.4.21 von Mombasa nach Frankfurt gecancelt. Die Kausprerisrückerstattung für diese Strecke steht nun seit 6 Wochen aus.
Beste Grüße, Ulrich ******


28 Mai 2021

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, you can follow up by e-mail with our colleagues from Advanced Customer Support team.

Thanks

28 Mai 2021

Dear customer,

Thanks for sending your case over.

We are aware of the fact that there are some refunds that are being delayed longer than usual, mainly due to airlines taking a long time to approve them. Please take into account that the approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents has checked your case in detail with the airline, and confirmed that the refund request is registered and pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of maximum 2 weeks. Unfortunately we cannot give you a deadline as it depends on the airline timelines and procedures.

In any case, you must have received an e-mail from our Advanced Customer Support department with all the details. This e-mail is sent to the same address you indicated in the purchase process. Please don´t hesitate to follow up through this e-mail thread with our colleagues if you need it.

Thanks for your patience.

Regards

09 Jun 2021

Dear customer,

We have been informed that the refund of your booking has been authorized by the airline, so we are going to give your money back in the same payment method that you used to make the booking. During the next few days (max 2 weeks) you will see the value reflected in your bank account.

In any case, you must have received an e-mail from our Advanced Support team with all the details. This e-mail has been sent to the same address you indicated in the purchase process.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues from Advanced Customer Support.

Kind regards

3

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