Flugticker Rückerstattung

Antwort von Tripmonster

03-11-2020 um 13:11 Uhr

Dear ******,

Thank you for sharing your experience with us and providing your booking details.

We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues.

Thanks

Antwort von Tripmonster

04-11-2020 um 16:58 Uhr

Dear ******

We have been informed by our colleagues at Advanced Customer Support that they are already in touch with you regarding the refund.

We kindly ask you to follow up by e-mail with them, as they are requesting personal information from you to move forward with the booking.

Thanks