Keine Buchungsbestätigung nach abgeschlossener Buchung
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Beantwortet
- 12 Dez 2020
- #163667
- 447
Leider habe ich bislang keine Buchungsbestätigung per E-Mail erhalten. Ist der Flug nun gebucht? Bitte um kurzfristige Rückmeldung!
Teilen
12-12-2020 um 23:37 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
14-12-2020 um 09:48 Uhr
Dear ******,
In order to give you an answer to your query, we need to access your reservation and (depending on the case) contact the airline.
Would you be so kind to provide us your booking ID (8 digit code in the confirmation e-mail) or any other information (e.g. e-mail address, passenger names, etc.) so that one of our agents can have a look in details and come back to you with an update? You can write this down directly within this review.
We look forward to hearing from you.
Thanks
Antwort des Verbrauchers
14-12-2020 um 10:20 Uhr
unfortunately I haven't received a confirmation email yet. So I can only give you my name and email address Name: ****** ****** Email: ******@gmail.com
Please give me an answer at short notice if there is a booking
Antwort von Tripmonster
15-12-2020 um 11:44 Uhr
Hi ******
Thanks for providing your details.
One of our agents will check and come back to you.
Regards
Antwort von Tripmonster
22-12-2020 um 14:51 Uhr
Dear customer,
We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your booking. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
