Flight TR 267

Dear Sir or Madam, Last Friday, the flight from Denpasar to Surabaya was delayed for 90 minutes. I then had to take a cab 20 minutes from one terminal to another (there was no mention of this in the booking) and was then at the check-in for the Surabaya to Singapore flight 45 minutes before the connecting flight. (The actual layover time would have been 2 hours 20 minutes). I was turned away by ground staff for not being at the airport an hour before departure. Online check-in for this flight was unfortunately not possible. As a result, I missed the flight to Singapore and another flight from Singapore to Taipei. Neither the ground staff nor Scoot's live chat staff helped me in any way. I understand that being at the airport an hour before is expected, but with the significant delay of the first flight, the unanticipated route from one terminal to another, and no online check-in option, it was not possible to catch this flight. In my opinion, 45 minutes before the flight was enough time to still check in, plus either the ground staff or the Scoot staff should have been able to assist me further in the live chat, for example by finding me another flight or accommodation or taking action for me in some other way. .I then spent the night at the airport.Kiwi put this trip together, but neglected to point out that there were different terminals involved.
How can we solve this situation?

Thank you in advance for your efforts!
Best regards,
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