No Updates on Parcel For 35 Days! ''Investigation'' Needed!

My Order was placed April 9th/2022. There have been ''No Further Updates'' with DHL since April 13th/2022. It is now More Than 2 Weeks past the Last Expected Delivery Date. An ''Investigation'' needs to be launched ''by the sender in Germany'' to find my parcel. I have contacted Optimalprint several times and they have done ''Nothing'' to help me locate my missing parcel or to reprint my order! I'm a very good customer, I have placed many orders with you before and never had this problem. Your website says ''Printed in Canada (where I live) and ''Fast Delivery'' Well, My parcel was ''sent to Germany'' to be printed and no one has seen it since! I am very Frustrated and Completely Unsatisfied with this level of Unprofessional service and would like something to be done about it A.S.A.P. I want either a ''Free Reprint'' of my order and for it to be ''Expedited'' to me (also free of charge) or I want a ''Complete Refund'' after which I will gladly take my business elsewhere!