Rückerstattung
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Beantwortet
- 21 Okt 2020
- #135249
- 357
Sehr geehrte Damen und Herrn,
mein Bruder und ich haben am 27.02.2020 mit der Buchungsnummer JMIWUX und JLZYA6 Flug nach Mekele (Äthiopien) gebucht .Bedauere dass wir nicht Fliegen könnten wegen Coronavirus ,aber wir haben rechtzeitig storniert.Und wir warten bis jetzt zum letzt haben wir am 24.07.2020 einen Email bekommen ich soll 6-8 Wochen warten bis ich Rückerstattung aber jetzt ist mehr 10 Wochen geworden .
mit freundlichen Grüß
****** ******
Teilen
21-10-2020 um 14:51 Uhr
Die Beschwerde wurde per E-Mail an Tripmonster weitergeleitet. Mehr erfahren.
Antwort von Tripmonster
22-10-2020 um 09:48 Uhr
Dear ******,
Thank you for sharing your experience with us and providing your booking details.
We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread already opened with our colleagues.
Thanks
Antwort von Tripmonster
23-10-2020 um 15:03 Uhr
Dear ******,
Thank you for sending us your case.
We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
In any case, one of our agents has checked your case with the airline, and confirmed that the refund reuqested and is pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of days, but unfortunately we don´t know how long the process on the airline side will take.
You must have received an e-mail with all the details (this e-mail has been sent to the same address you indicated in the purchase process). Please don´t hesitate to follow up through this e-mail thread with our colleagues from Advanced Customer Support team, if you need it.
Thanks for your patience.
Regards
Antwort von Tripmonster
11-01-2021 um 13:21 Uhr
Dear customer,
We have been informed that the refund of your tickets was successfully made last January 5th..
Should you have any further questions, please don´t hesitate to let us know.
We are sorry for the inconveniences that this situation has caused you and hope to see you travelling very soon.
Regards
