Rückerstattung

Antwort von Tripmonster

02-12-2020 um 09:49 Uhr

Dear customer,

Thank you for sharing your experience with us and providing your booking details.

One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.

Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.

Thanks

Antwort von Tripmonster

04-12-2020 um 14:01 Uhr

Dear customer,

We have been informed that you are already in touch with our colleagues from Advanced Customer Support team, and that you have been informed about the status of your re-booking. All the information has been sent by e-mail to the same address you indicated in the purchase process.

We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.

Thanks and regards

Antwort von Tripmonster

23-12-2020 um 13:01 Uhr

Dear customer,

As far as we understood from our colleagues they had already informed you and given you the information requested.

May we know whether there is anything else we can help you with? Otherwise, we would close the case as "solved".

Thanks and regards