DYS-53073362 meine Reservierung in lanzarote

Antwort des Verbrauchers

30-01-2023 um 21:37 Uhr

Help (DYS - DoYouSpain)

24 Jan 2023, 12:46 CET

Hello ******,

We are contacting you regarding booking DYS-53073362 because we received your letter.

Fist of all, it is important to clarify that our insurance is fully valid. However, it cannot waive the deposit/excess.

On arrival at the local office, the hire company will offer two options. You can either take the insurance with them or you can leave a deposit.

If you don’t want to take the hire companies’ insurance for whatever reason, because you have our insurance, because you have your own private policy or any other reason, then you’ll be required to leave the deposit.

Please note that we always try to make sure that our customers are aware of how our insurance works. This is why we inform you on our website, on your rental voucher and again in the separate email we send you with your insurance documents that you need to leave a deposit on collection if you do not take the insurance with the hire company.

I’m sorry that you felt obligated to take the insurance with the hire company. If you ever have this type of situation at the local office, we always recommend calling us while you’re there and we can speak to the staff there if necessary to help clear things up.

Once you’ve already signed the rental contract agreeing to the insurance, I’m afraid that the hire company are not able to offer a refund.

I’d like to apologise for any inconvenience caused.

Kind regards,

Lydia

DoYouSpain.com - Carjet.com - DoyouItaly.com

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