Gepäck

Dear Lot Team, me, my son and my mother-in-law traveled from Berlin, via Warsaw to New York yesterday. After the departure in Berlin has been delayed 2 hours, us waiting on the plane, we noticed in Warsaw that our Luggage was still at Berlin airport. Now that we are in New York, we immediately went to the Lot counter. After a while we were told that (at that time) our luggage was still in Berlin and wouldn’t make it to New York in time before we started our cruise. We are now on the cruise and were told, that we should buy clothes (all of our three luggages are delayed), please let me know how much will be reimbursed by Lot per day and what will be reimbursed. We will be back from the cruise on Oct 29th in the following hotel, which I also emailed to you already: hyatt place NYC Chelsea

Please let us know how to move on from this, if there‘s any further reimbursement as my mother-in-laws medcation was in that luggage and we will have to buy everything for a whole cruise for three people.

Kind regards,
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