Damaged Suitcase during embarcation

Dear MSC Team,

I had a very nice trip, but one issue appeared.

During my journey from 6th Oct to 10 Oct my suitcase from Samsonite was heavily scratched during embarkation.
My suitcase is approximately 1 year old and cost over 300€ and it was bevor in an immaculate condition.

I expect from MSC to compensate my damage.
An amount of 90€ would be for both sides fair regarding the new price of my luggage.

On board the receptionist offered me only a coupon for the board shops, but with such coupon I can’t fix my suitcase or buy a knew one.

Therefore I‘m informing you about the current situation and kindly ask me to compensate my damage.

Thank you for your efforts.

With kind regards
****** ******