Flight delay compensation

Already opened: case reference number is 111040.
Dear Oman Air,



During our return trip from Thailand the Oman Air flight (date, numbers) has been greatly delayed and caused us severe distress and inconvenience.

I. First flight from Bangkok to Muscat went along with schedule

II. Second flight (Muscat > Munich) however, did not depart per schedule. We were left at the airport for over an hour after scheduled departure (14:15 local time) with absolutely no information on the status of the flight. At some point we were finally informed that the replacement flight would depart at 18:00 (local time). The flight has finally commenced with additional delay of 30-40 minutes. At that point our following connecting trip has been rendered practically impossible.



Upon arriving to German airspace the plane failed to land in Munich and for a longer time (around 1h) we were left with no information on the situation and next step. Finally we were diverted to Milan. That problem would not have occurred if the original plane departed as per schedule rather than being grounded due to maintenance issues.



After landing in Milan passengers received no support from crew, no information whatsoever, only local airport staff promised to organize accommodation.

We have not been issued a hotel (which is a standard procedure in such cases), but were offered to use bunk-beds (?!) at the airport. Even that took hours to facilitate and was done with no information on location were beds were deployed (again – absolutely no guidance or care was granted by Oman Air staff), making any rest practically impossible.



The overall resulting delay was 17h and 30min.

We had no chance to rest in this stressful situation and at the end we’ve additionally suffered issues related to out of schedule arrival at Munich airport following day (luggage recovery took almost 2h).

For family with 3 kids it was an extremely difficult situation and overall experience was very stressful and unpleasant.

Personally for me, this delay made my work plans fail as I was too late to perform planned work on the day of delayed arrival.
The same situation had my wife, she must take another hiloday for thqt day.

Please advise what kind of compensation would you be planning for this unfortunate flight.

Sincerely yours

Wojciech ******