Reklamation zu einem neuen Produkt

Dear Rimowa,
I recently purchased a suitcase and am deeply disappointed about the quality.
My travel just started and both handles within the first 5 travel days broke from their anchorage.
The suitcase only was loaded with 23.5kg!
All my previously purchased cases never had such an issue within more then 10yr. of use.

I return from my travel in April and would like to return the product and get my money back.
A product which cost nearly a 1k Euro having such a issue is not worse it. No trust in the quality for a long life.

Please let me know how to handle the return.

The product had been purchased in the official online store and is registered too.

Serial number is 83273631010914523

Please get back to me.

****** ******
Nelkenweg 7
77694 Kehl, Germany
******@web.de

Best

J. ******