4 Monate und noch keine Zahlung in Sicht - EU-Verordnung wird nicht duchgeführt

Flugnummer: ART4273 / 6Y4273
Datum Abflug: 21.07.2022
Abflugort: Heraklion Zielort: Nürnberg
Planmäßige Abflugzeit: 09:35 Uhr
Planmäßige Ankunftszeit: 11:30 Uhr
Tatsächliche Ankunftszeit: ~ 20:00 Uhr
Flugstrecke in km: ~ 2.000 km

Es stehen mir laut Verordnung 415,- Euro zu.

Reklamation eingereicht am 26.09. und nochmals am 21.10.2022, weil keine Reaktion seitens SmartLynx kam.
Am25.10.2022 kam eine kurze Email:

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Dear ******

On behalf of SmartLynx Airlines, we sincerely apologize for the inconvenience you have
experienced. Your claim has now been registered.
We are working to improve our customer service and trying to process claims as fast as possible.

SmartLynx Airlines.
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Dann ewig nichts.

Am 13.12.2022 dann diese Email:

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Good afternoon,

SMARTLYNX AIRLINES (hereinafter – the Airline) has received your claim in regards to the delay of the flight 6Y4273 HER-NUE on 21/07/2022 (hereinafter – the Flight) with a request to pay you a compensation in accordance with the provisions of the Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 (hereinafter – the Regulation).

The Airline hereby apologizes for any inconvenience caused to you by the delay of the Flight and informs you that the circumstances of the Flight delay are currently being investigated.

In the event that if it is confirmed that the Flight delay was caused by unexpected operations control, the Airline will decide to pay you a compensation according to the one described in Regulation.

At the same time, the Airline informs all the passengers that due to the consequences that the COVID-19 pandemic has had on the aviation sector, all compensation payments are delayed by at least four months from the date of determination of the circumstances and reasons for the flight delays.

The Airline, in particular, would also like to emphasize that our main and top priority has always been and will always be the safety of our passengers; thus, the delay of the Flight has definitely served as a time investment in your safety.

Sincerely yours,

SMARTLYNX AIRLINES

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Und bis heute (02.02.2023) passiert auch nichts weiter. Keine Zahlungszusage, keine Absage ... nichts.
Wenn sich bis Ende diesen Monats nichts tut, schalte ich einen Anwalt ein.