Buchungsprobleme bei IBIS STYLES Lisboa Centro Marques de Pombal

Ich hatte, weil ich wegen Corona nicht nach Lissabon reisen konnte, eine Gutschrift über 517,75 € für eine spätere Buchung vorgenommen. Die Übernachtungen vom 5. - 8.9.2022 (flexibel und mit Frühstück) hätten zum Mitgliedertarif 424,75 € gekostet. Statt dessen verlang das Hotel 543 € und für die nacht 15./16.9. (125 € für 15./16. 9. ist ok. )

Das Hotel antwortet nicht mehr. Können sie weiter helfen.

danke & freundliche Grüße
****** ******

Hier die emails:

Good morning to you, sir,

I am a little bit surprised about your calculation. According to your website (https://all.accor.com/ssr/app/accor/rates/A9R8/index.de.shtml?compositions=2&dateIn=2022-09-05&nights=3&destination=lisbon-portugal) the flexible rate for a stay from 5 September to 8 September for two (3 nights) including breakfast is 424,65 € (for ALL-member), the night 15 to 16 September is ok.

Pease check your calculation.

I am looking forward to hearing from you.

Thank you and best wishes
****** ******


Am 30.06.2022 um 23:47 schrieb IBIS STYLES Lisboa Centro Marques de Pombal:

> Good afternoon,
>
> Hope this message finds you well.
>
> For the requested dates these are the prices;
>
> Entry on 5/09 and exit on 8/09 is 543€ with breakfast included;
>
> Entry on 15/09 and exit on 16/09 is 125€ with breakfast included;
>
> Total of 668€, the value of your voucher is 517.75€ so you would have to pay the difference at the check-in.
>
> Do you wish to proceed with the reservation ?
>
> Best regards
>
>
>
> Rafael Bastos – Recepcionista
> Ibis Styles Lisboa Centro Marquês de Pombal
> T. +351 21 350 39 00
> Av. Fontes Pereira de Melo, 5
> 1069-114 Lisboa – Portugal
> www.accorhotels.com
> www.accor.com
>
>



Dear Madam, sir,

Thank you very much for sending me the voucher KFGLCBWW, worth € 517,75.

We would like to use it (if corona does not forbid again) from 5 through 8 September 2022 (3 nights) and from 15 to 16 September 2022 (1 night), together 4 nights including breakfast for 2 persons.

I am entitled for the member rate, my club no. is 3081031 10940586 1. I would prefer a superior room with a Queen-size-bed.

Thank you for a confirmation.

With kind regards
****** ******


Am 29.06.2021 um 13:46 schrieb IBIS STYLES Lisboa Centro Marques de Pombal:
> Dear Mr. ****** ******
>
> Thank you for your email.
>
> As requested, you will find attached your voucher for the reservation KFGLCBWW which you can use at our hotel within 18 months after the voucher issued.
>
> We ask that when you have new dates reschedule your stay to our email, so that you can
> enjoy your stay and enjoy our beautiful city of Lisbon.
>
> On behalf of the entire team at the Hotel Ibis Styles Lisboa Centro Marquês de Pombal we
> wish you well and hope you are able to visit us soon.In the context of the pandemic we are facing, various procedures will be implemented to ensure the safety of our guests and employees, so we ask that you follow the instructions given inside the hotel and make the mask mandatory use as well as disinfecting your hands
>
> Kindest regards,
>
> Joana Gonçalves
> Front Office
>
>
>
> Receção
>
>
> ibis Styles Lisboa Centro Marquês de Pombal
> Av. Fontes Pereira de Melo, 5
> 1069-114 Lisboa - Portugal
> T +351 213 503 900