Tripmonster - Rückerstattung
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Ungelöst
- 02 Dez 2020
- #156774
- 356
Wir wollten am 21.10.2020 von Düsseldorf nach Johannesburg fliegen. Der Hinflug von London nach Johannesburg wurde um 48 Stunden nach hinten verschoben und der Rückflug von London nach Düsseldorf wurde seitens der Airline annulliert. Für uns selbstverständlich nicht zumutbar. Wir bitten daher um RÜCKERSTATTUNG des von uns geleisteten Flugpreis. Bislang haben wir seitens Tripmonster KEINE Reaktion erhalten. Die Airline Britisch Airways und Virgin Atlantic verweist uns an das Buchungsportal zwecks Rückerstattung.
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Antwort von Tripmonster
04-12-2020 um 13:49 Uhr
Dear ******,
Thank you for sharing your experience with us and providing your booking details.
One of our agents is going to have a look at your case, contact the airline (if necessary) to ask for an update, and come back to you with further details.
Should you have any further requests, please don´t hesitate to contact us by answering the e-mail thread with our colleagues.
Thanks
Antwort von Tripmonster
08-12-2020 um 11:45 Uhr
Dear customer,
Thank you for sending us your case.
We are aware that some refunds are being delayed longer than usual, due to airlines taking a long time to approve refunds. The approval of the refund by the airline is an essential step so that, later, the travel agency can make the refund of the corresponding amounts.
In any case, one of our agents has checked your case with the airline, and confirmed that the refund is pending to be approved by the airline. As soon as it gets approved, we will proceed with the refund in a matter of days, but unfortunately we don´t know how long the process on the airline side will take.
You must have received an e-mail with all the details (this e-mail has been sent to the same address you indicated in the purchase process). Please don´t hesitate to follow up through this e-mail thread with our colleagues from Advanced Customer Support team, if you need it.
Thanks for your patience.
Regards
Abschließende Betrachtung des Verbrauchers
22-12-2020 um 07:11 Uhr
Problem ungelöst
2 / 10
Kundenservice NoteNEIN
Weiterempfehlung?Bislang immer noch keine Rückmeldung, was sehr ärgerlich ist. Wir warten immer noch auf die Rückerstattung. Die Airline VERWEIST ausdrücklich auf Tripmonster und Tripmonster reagiert nicht. Toller Kundenservice!
Antwort von Tripmonster
10-01-2021 um 17:23 Uhr
Dear customer,
We have asked our colleagues from Advanced Customer Support department to check again with the airline and inform you about the status of your request.
They will come back to you as soon as they get any updates from the airline.
Please take into account that as soon as the airline approves the refund, we would make the repayment in maximum 2 weeks, to the same credit/debit card used to make the purchase.
Kind regards
Antwort von Tripmonster
11-01-2021 um 13:19 Uhr
Dear customer,
Our agents have been checking your case, and it seems as if the airline had authorized the refund of one of the tickets, but not for the other one.
We are in discussions with the airline so as to try to get the approval of the ticket missing, so as to make the repayment.
We will come back to you as soon as there are any updates.
Kind regards
Antwort von Tripmonster
22-01-2021 um 13:56 Uhr
Dear customer,
Our colleagues from Advanced Customer Support have informed that they have made the repayment of the ticket that was already authorized by the airline, and waiting for feedback from the airline about the other ticket.
We will come back to you as soon as there are any updates.
Regards
Abschließende Betrachtung von Tripmonster
26-02-2021 um 18:44 Uhr
"Dear customer,
We have been informed that the refund of your tickets was successfully made recently.
Should you have any further questions, please don´t hesitate to let us know.
We are sorry for the inconveniences that this situation has caused you and hope to see you travelling very soon.
Regards
"
